Resolved

Users are unable to download a shared security report.

A fix for the issue where users are unable to download shared security report has been implemented. We are actively deploying the fix to all regions.

Degraded

Some customers are experiencing errors within the vendor section.

Our team is currently investigating an issue in which some customers are experiencing errors while making changes within the vendors section. We will provide updates as they become available.

Degraded

Missing PCI Policy

Some customers utilizing the PCI framework have reported missing a policy. We have identified the root cause and are actively working on a fix.

Degraded

Okta Rate Limit Issue

Our team is investigating an issue in which some customers are hitting Okta rate limits in UAR (User Access Reviews) and Identity Monitoring. Will provide updates as available.

Maintenance

Database planned maintenance

On Saturday, March 16th, from 2:00pm to 5:00pm PDT Drata’s tenant databases will be undergoing routine security maintenance.

During this time, you may experience brief disruptions in service while nodes switchover and processes reconnect. We assure you that we will strive to minimize any inconvenience.

We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Degraded

Drata Agent sync issue

Some users are experiencing errors syncing the Drata Agent. We are currently investigating.

Degraded

Policy Acceptance Monitors

Some customers are reporting issues with policy acceptance monitors. The team is currently investigating.

Degraded

Some customers are experiencing issues logging in using Microsoft 365

Some customers using Microsoft 365 as their Identity Provider within Drata are experiencing issues logging in. We are currently investigating this issue.

Degraded

Trust Center public pages are failing to load for EU customers without CNAMEs.

EU customers are experiencing errors loading their Trust Center public pages without a CNAME. We are actively working on a fix.

Degraded

Some customers may experience incorrect control status

We've identified an issue impacting some customers in which some controls have the incorrect status.
Engineering teams have been engaged and are actively investigating the issue.

Degraded

AuditHub Evidence Issue

Our team is currently investigating an issue in which auditors are not receiving expected evidence link upon download. We will provide updates as available.

Degraded

Elevated number of errors on drata.com

We are seeing an elevated number of errors on drata.com related to degraded performance of our upstream provider. The impact is isolated to selected regions. We are monitoring closely.